Carry Me Away Customer Service Policies

PAYMENT

All payments must be made in U.S. dollars. Carry Me Away accepts credit card or funded payments through PayPal. We accept Visa, Mastercard, Discover or American Express cards. You do not have to open a PayPal account to shop with us. You may also contact us to arrange payment by check (must clear before we ship). If you are local to Napa, CA, you may also contact us about cash payment in person.

We do offer Layaway payment plans as well.  Please note that Layaways require a 30% deposit and are not eligible for promotions which give free items for purchases over a certain amount.  Read our full Layaway Payment Plan policy here.

SHIPPING

Items in the cart are all in stock and will ship the next business day after the order is paid for, unless otherwise noted.  We ship daily Monday-Friday.The cost of shipping varies based on the weight of the items you order and the method of shipping you choose. You are able to instantly calculate the price of shipping prior to confirming and paying for your order by entering your country/state/zip code and hitting the “Calculate shipping” button in your cart.

U.S. Shipping

We offer free shipping on U.S. orders of $50 or more (merchandise only; exclusive of tax and shipping costs). Free shipping is applied automatically and does not require a coupon code. Free shipping packages will be sent by USPS First Class, USPS Priority Mail, USPS Parcel Post or UPS Ground, at our discretion. The large majority of packages are shipped USPS Priority Mail and take 5-10 days to arrive. Please note that we reserve the right to ship “free” shipping via the most economical shipper. If you have special requests about shipping, please contact us to see whether your request can be accommodated.

Arrival dates cannot be guaranteed with free shipping. Shipping is also available via UPS 3-day, UPS 2-day and UPS Next Day Air, for an additional charge, which will be listed for you at checkout. If you must have your items by a specific date which is less than 10 weekdays from your order, we encourage you to choose one of these options to ensure timely arrival.

For orders under $50, you can choose to ship via first-class mail (packages under 13 ounces), USPS Priority Mail or from several UPS options.
Shortly after placing your order, you will receive an email with your delivery confirmation number. Please check your spam/bulk mail folder for this email if it isn’t in your inbox. Be aware that if your package is shipped via USPS, the P.O. is not obligated to update the tracking information until your package is actually delivered, although in most cases it is updated more frequently.

If you are in a hurry for your order (or just curious!), please consider checking the estimated delivery time of your package from zip code 94558 at the USPS website.
**UPS Shipping orders must be placed by 8 AM PST in order to ship the same business day. **

International shipping (including Canada)

We ship around the world. International orders are shipped the next business day. Please be aware that some companies do not allow us to ship to certain companies where they have a distributorship. If this affects your order, Carry Me Away will contact you to let you know your options. At this time, we are unable to ship the following brands internationally: Ergobaby and Boba.  We can ship Beco products only to countries that do not have a local distributor.

We offer Priority International and Express International shipping options. We do not offer First Class shipping (even though it is the cheapest option) because it does not offer a way to track packages, and we cannot be responsible for packages lost.

While International Orders do not qualify for Free Shipping, we will give you a $6 rebate if you contact us to let us know your package arrived. The rebate will be given via the method you paid. Please mention your request for this rebate in your email.

The shipping costs charged by Carry Me Away cover only the postage to ship your package. You are responsible for all taxes, customs, or duties charged by your country. By law, Carry Me Away cannot mark items that you buy for yourself as “gifts” to avoid customs charges. The customs form must reflect the cost paid for your purchase.

Please familiarize yourself with your country’s regulations on customs duties, taxes and/or VAT. Carry Me Away has no control over and cannot be responsible for any charges your country may impose on your purchase, or for the length of time it takes for your purchase to be cleared by customs.Important note regarding shipping outside the U.S. Carry Me Away ships internationally via the United States Postal Service Priority and Express Mail  Shipping times vary widely, even to the same country, often due to customs and postal service situations within the destination country. While we are happy to file an inquiry on your items within a reasonable time frame, we request a wait times of at least six weeks prior to cancelling an order that has shipped.

HASSLE-FREE RETURNS

We want you to be completely satisfied with your purchase! If you are having trouble using your carrier, please contact us so we can help troubleshoot before you decide to return the item.

We will accept returns of all baby carriers and accessories within 30 days of the purchase date. We will refund items for the full purchase price minus shipping costs (even if you received free shipping).

We will accept videos/DVDs for exchange only if the item is defective. We will not accept opened videos/DVDs for exchange or return under other circumstances.

If you need to return an item, you must email us before sending it back. You are responsible for the cost of shipping your items to us. Purchasing insurance is recommended when shipping an item back because we cannot be held responsible for lost items.Important Note: please package the carrier, along with its packaging in a shipping box.You can use the box it was shipped in or obtain a new one for free at the Post Office.Please do not put tape, labels etc directly onto the manufacturer’s box.Returning items without a shipping box may incur a 15% restocking fee

**If you are pregnant, you can return items for 30 days from the date of your baby’s birth.**

EASY EXCHANGES

If you have purchased an item and you are not happy with the pattern/color/size and would like to exchange it, you may exchange it within 30 days of purchase, provided the item is in resalable condition (as determined by CMA). You are responsible for shipping the items to us. Please contact us before making an exchange.Please note that while free items can be exchanged for another like item, you will be charged for the shipping of the item to you.

**If you are pregnant, you can return items for 30 days from the date of your baby’s birth.**