Payment: All payments must be made in U.S. dollars. Carry Me Away accepts credit card or funded payments through PayPal. We accept Visa, Mastercard, Discover or American Express cards. You do not have to open a PayPal account to shop with us. You may also contact us to arrange payment by check (must clear before we ship) or money order. If you are local to Napa, CA, you may also contact me about cash payment in person.
Shipping: Items in the cart are all in stock and will ship the next business day after the order is paid for, unless otherwise noted. The cost of shipping varies based on the weight of the items you order and the method of shipping you choose. You are able to instantly calculate the price of shipping prior to confirming and paying for your order by entering your country/state/zip code and hitting the "Calculate shipping" button in your cart.
U.S. Shipping
We offer free shipping on U.S. orders of $100 or more (merchandise only; exclusive of tax and shipping costs). Free shipping packages will be sent by First, Priority or Parcel Post, at our discretion. Overnight or second-day shipping is available via US Express Mail for an additional charge.
For orders under $100, you can choose to ship via first-class mail (packages under 13 ounces), USPS Priority Mail, or USPS Express Mail.
Shortly after placing your order, you will receive an email with your delivery confirmation number. Please check your spam/bulk mail folder for this email if it isn't in your inbox. Be aware that the USPS is not obligated to update the tracking information until your package is actually delivered, although in most cases it is updated more frequently.
If you are in a hurry for your order (or just curious!), please consider checking the estimated delivery time of your package from zip code 94558 at the
USPS website. Please note that Express Mail overnight service is not available to all US zip codes, and that delivery dates given for other services are estimates, not guarantees.
**Express Shipping orders must be placed by 10 AM in order to ship the same business day. **
International Shipping (including Canada)
We ship around the world. International orders are shipped the next business day.
We offer Priority International and Express International shipping options. We do not offer First Class shipping (even though it is the cheapest option) because it does not offer a way to track packages, and we cannot be responsible for packages lost.
While International Orders do not qualify for Free Shipping, we will give you a $6 rebate if you contact us to let us know your package arrived. The rebate will be given via the method you paid.
The shipping costs charged by Carry Me Away cover only the postage to ship your package. You are responsible for all taxes, customs, or duties charged by your country. By law, Carry Me Away cannot mark items that you buy for yourself as "gifts" to avoid customs charges. The customs form must reflect the cost paid for your purchase.
Please familiarize yourself with your country's regulations on customs duties, taxes and/or VAT. Carry Me Away has no control over and cannot be responsible for any charges your country may impose on your purchase, or for the length of time it takes for your purchase to be cleared by customs.
Returns: We want you to be completely satisfied with your purchase! If you are having trouble using your carrier, please contact us so we can help troubleshoot before you decide to return the item.
We will accept returns of all baby carriers and accessories within 30 days of the purchase date. We will refund items for the full purchase price minus shipping costs (even if you received free shipping).
We will accept videos/DVDs for exchange only if the item is defective. We will not accept opened videos/DVDs for exchange or return under other circumstances.
If you need to return an item, please contact us before sending it back. You are responsible for the cost of shipping your items to us. Purchasing insurance is recommended when shipping an item back because we cannot be held responsible for lost items.
**If you are pregnant, you can return/exchange items for 30 days from the date of your baby's birth.**
Exchanges: If you have purchased an item and you are not happy with the pattern/color/size and would like to exchange it, you may exchange it within 30 days of purchase, provided the item is in resalable condition (as determined by CMA). You are responsible for shipping the items to us. Please contact us before making an exchange.
If you are pregnant: Returns/exchanges may be made within 30 days of your child's birth.
