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STORE CLOSING – ALL SALES FINAL!

NO RETURNS or EXCHANGES Will be Accepted. 

If there is a mistake on our end with your order, please contact us and we will make it right.

If there is a defect with the item you purchased, we will direct you to the manufacturer so that you can take advantage of manufacturer warranties.  All of the baby carriers in our store have manufacturer warranties of at least one year.

PAYMENT

All payments must be made in U.S. dollars. Carry Me Away accepts credit card or funded payments through PayPal. We accept Visa, Mastercard, Discover or American Express cards. You do not have to open a PayPal account to shop with us. You may also contact us to arrange payment by check (must clear before we ship). If you are local to Napa, CA, you may also contact us about cash payment in person.

SHIPPING

Items in the cart are all in stock and will ship the next business day after the order is paid for, unless otherwise noted.  We ship daily Monday-Friday. The cost of shipping varies based on the weight of the items you order and the method of shipping you choose.

Domestic Shipping (within the USA)

We offer free shipping on order over $50 withing the U.S. Free shipping is applied automatically and does not require a coupon code. Free shipping packages will be sent by USPS First Class, USPS Priority Mail, USPS Parcel Post or UPS Ground, at our discretion. The large majority of packages are shipped USPS Priority Mail and take 3-5 days to arrive. Please note that we reserve the right to ship “free” shipping via the most economical shipper. If you have special requests about shipping, please contact us to see whether your request can be accommodated.

Arrival dates cannot be guaranteed with free shipping. Shipping is also available via USPS Express Mail (1-2 days) UPS 3-day, UPS 2-day and UPS Next Day Air, for an additional charge.  The charges for these are listed at checkout. If you must have your items by a specific date which is less than 7 business days from your order, we encourage you to choose one of these options to ensure timely arrival.

Shortly after placing your order, you will receive an email with your delivery confirmation number. Please check your spam/bulk mail folder for this email if it isn’t in your inbox. Be aware that if your package is shipped via USPS, the USPS does not always update the tracking information regularly (and is not obligated to do so until your package is actually delivered) although in most cases it is updated more frequently!

If you are in a hurry for your order (or just curious!), please consider checking the estimated delivery time of your package from zip code 94558 at the USPS website.

International shipping (including Canada)

We ship worldwide, with the exception of Israel.  At this time, we are unable to ship to Israel due to the unpredictability of customs and postal service there. International orders are shipped the next business day.

Please be aware that some companies do not allow us to ship to certain countries where they have a distributorship. Our cart settings should not allow orders that ship products inappropriately, based on our agreements with the manufacturers.  Please see the product information for specifics.

  • We are unable to ship the following brands internationally: Ergobaby, Tula, and Boba. 
  • We can ship Beco products only to countries that do not have a local distributor.
  • We cannot ship Sakura Bloom products or Wrapsody products to Canada.

We offer Priority International and Express International shipping options. We do not offer First Class shipping (even though it is the cheapest option) because it does not offer a reliable way to track packages, and we cannot be responsible for packages lost.

While International Orders do not qualify for Free Shipping, we will give you a $6 rebate if you contact us to let us know your package arrived. The rebate will be given via the method you paid. Please mention your request for this rebate in your email.

The shipping costs charged by Carry Me Away cover only the postage to ship your package. You are responsible for all taxes, customs, or duties charged by your country. By law, Carry Me Away cannot mark items that you buy for yourself as “gifts” to avoid customs charges. The customs form must reflect the cost paid for your purchase.

Please familiarize yourself with your country’s regulations on customs duties, taxes and/or VAT. Carry Me Away has no control over and cannot be responsible for any charges your country may impose on your purchase, or for the length of time it takes for your purchase to be cleared by customs.

Important note regarding shipping outside the U.S. Carry Me Away ships internationally via the United States Postal Service Priority and Express Mail  Shipping times vary widely, even to the same country, often due to customs and postal service situations within the destination country. While we are happy to file an inquiry on your items within a reasonable timeframe, we request a wait time of at least six weeks prior to canceling an order that has shipped.

I made a mistake with my order – how do I change it before the order ships?

If you made a mistake on your order, or you wish to change or cancel your order for any reason before it ships. please contact us by email.  This is the fastest and most reliable way to make changes to your order, including changes to shipping addresses.  There is no need to fill out the online Returns form.  In your email, please give us your name, order number and state the changes you wish to make.  We will do our best to update your order before it ships.  If you have already received a shipping notice, please feel free to contact us anyway, but realize that we cannot make changes once the order has left our facility!

STORE ClOSING – ALL  SALES FINAL- NO RETURNS or EXCHANGES

If there is a mistake on our end with your order, please contact us and we will make it right.

If there is a defect with the item you purchased, we will direct you to the manufacturer so that you can take advantage of manufacturer warranties.  All of the baby carriers in our store have manufacturer warranties of at least one year.

Right to Cancel

While listing mistakes happen very rarely here at Carry Me Away, they do sometimes happen.  If a listing mistake occurs, we reserve the right to cancel or work with the customer to modify any order which has pricing errors (if large ones) or inventory errors.